Malaysia is acknowledged by other Muslim countries and referred to as being the most developed and progressive Muslim country in respect of politics, administration, economics and social development. Malaysia nowadays is considered as a model among Muslim countries in implementing quality systems in Higher Education Institutions (HEIs). The aim of this paper is to investigate how Higher Education Institutions (HEIs) in Malaysia are complying with quality management system ISO 9000 requirements. This paper also discusses the elements of organisational culture that are involved in ISO 9000 implementation and maintenance. A qualitative approach and case study strategy was used to investigate the phenomenon in one ISO 9000 certified university in Malaysia. Interviews were employed as the main data collection to obtain in-depth information in respect of the subject investigated. The study found that many activities were undertaken to fulfil ISO 9000 requirements. It was also discovered that there are elements of organisational culture involved in ISO 9000 implementation. This study adds to the knowledge of ISO 9000 implementation within HEIs in Muslim countries. The findings from this paper can be employed by managers in HEIs in Muslim countries as a guideline in their endeavour to implement effective quality programmes. This is crucial as Muslim countries are currently putting tremendous efforts into improving the quality of their respective HEIs. Quality improvement is paramount to locate HEIs in Muslim countries on the global map on a par with HEIs in western countries.
Source: World Journal of Islamic History and Civilization
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